Findings
Prioritized by recoverable value.
highPast-due active subscription$9,000
Past-due subscription still needs recovery workflow
Northstar Ops (admin@northstarops.com) has a past-due subscription worth $9,000 MRR.
Evidence- Subscription sub_northstar_past_due is past_due
- MRR at risk is $9,000
Recommended actionTrigger recovery sequence, ask for updated payment method, and set a clear service cut-off date.
highStale open invoice$3,100
Collect $3,100 from stale open invoice
LateCo (payables@lateco.com) has an unpaid invoice older than 7 days.
Evidence- Invoice in_late_uncollectible status is uncollectible
- Outstanding balance is $3,100
- Due/created date is 2026-04-12
Recommended actionCollect via owner email + Stripe hosted invoice link; then add Smart Retries and dunning sequence.
highStale open invoice$2,400
Collect $2,400 from stale open invoice
Apex Labs (finance@apexlabs.ai) has an unpaid invoice older than 7 days.
Evidence- Invoice in_apex_unpaid status is open
- Outstanding balance is $2,400
- Due/created date is 2026-04-27
Recommended actionCollect via owner email + Stripe hosted invoice link; then add Smart Retries and dunning sequence.
high$0 active subscription$1,200
Active subscription is billing $0
ZeroPlan (billing@zeroplan.io) has an active subscription with zero-dollar pricing but metadata says it should bill $1,200 monthly.
Evidence- Subscription sub_zero_enterprise is active
- Calculated MRR is $0
- Expected monthly value is $1,200
Recommended actionFix the price item, invoice the customer, and lock $0 plans behind explicit internal approval.
highDiscount past promised duration$1,000
Discount outlived promised duration
Launch 50% was promised for 60 days but is still reducing Nova Data (cfo@novadata.com)'s invoice.
Evidence- Coupon Launch 50% started 2026-01-01
- Promised end was 2026-03-02
- Estimated monthly discount is $1,000
Recommended actionRemove or renegotiate the coupon before the next renewal; add coupon expiration owner.
mediumActive account / no paid invoice$500
Active subscription has no recent paid invoice
Orbit CRM (ops@orbitcrm.com) appears active but has no paid invoice in 45 days.
Evidence- Subscription sub_orbit_growth is active
- Expected monthly recurring value is $500
- No paid invoice found in 45 days
Recommended actionReview billing alignment; invoice immediately if the customer is still receiving service.
lowOverlong trial$198
Trial has run 76 days
TrialForge (founder@trialforge.dev) is still trialing after the 30-day limit.
Evidence- Trial started 2026-03-01
- Current trial age is 76 days
- Plan value is $198 MRR
Recommended actionConvert to paid, extend with an explicit approval, or cancel the account before more unpaid usage accrues.